Refund Policy

We understand that there may be instances when our customers require a refund. We are committed to ensuring your satisfaction, and we strive to provide timely and fair refunds when appropriate.

To request a refund for your taxi rides, please contact us via email or phone within 14 days of your ride. When submitting a refund request, kindly provide the following information:
- A detailed description of the reason for the refund request.
- Your order or receipt number for the rides in question.
- Any relevant photos or videos to support your claim (if applicable).

We will thoroughly review each refund request and determine if a full or partial refund is warranted. Please allow 3-5 business days for us to process your request.
If you have any questions regarding refunds, please do not hesitate to contact our customer service team. We are dedicated to resolving any issues quickly and efficiently.
Please note that some banks may take more than seven business days to process and release funds from a refund transaction. If the pending amount has not been released after seven business days, we recommend contacting your bank directly. Banks often have different processing times depending on the payment method used, and they can provide more detailed information on the specific transaction.

Thank you for your understanding, and we apologize for any inconvenience this may cause. We hope to continue providing you with excellent service in the future. Should you have any other questions or concerns, please feel free to contact us at any time.